NOTE: While we do our best to keep this information up to date, code updates from WordPress, WooCommerce and/or Murphy’s can affect the way the QMS system handles these processes. If you believe an answer needs updating, please let us know.
You can set whatever sale price you want for all products but you should not change the regular price because it will clash with our automatic synchronization process when we communicate with Murphy’s Web Services which eventually will revert the regular price back.
If you need to reduce the price of a product you can change the sales price. Note: You can’t discount Non-Discountable Products
Discontinued products are *typically not removed from the website but they will not show up on the shop or category pages because they are out of stock. We keep discontinued products on the website so that customers can still see this information in their account order history and sometimes the products do return.
Discontinued products are clearly marked as Discontinued on the product page should a customer happen to stumble upon them.
*We may need to clear the website of discontinued items as the number escalates.
The Pre-Order Module is a premium plugin that requires your time and attention. While we have automated as much as possible, the data that is supplied through Murphy’s Web Services does not flag a product as a Pre-Order. We have added custom code to be able to identify these products to the best of our ability but from time to time some products may come through as Pre-Order when they are just old products returning to stock.
Tagging Pre-Order Products: “coming soon”
Murphy’s products that are new to your website, but do not have any inventory, are considered Pre-Orders. If you have the Pre-Order module installed these products will be tagged “coming-soon” and the product will be changed from a regular product to a Pre-Order product.
Your Set Up Process:
You will need to configure the Pre-Order products to charge the customer for payment upfront. You can follow the documentation provided here:
If you know of the Release date you can enter it, otherwise you will need to watch for when the product is released and then change the product to a regular product.
When the Product is Available:
When the product becomes available you will need to turn off Pre-Order status so that the product is sold like a regular product. Inventory will display when Murphy’s releases the product for general sale and has inventory.
There is a good chance you won’t always know the release date and so you will need to watch for the product to be released. Then you must change the product into a regular product.
If you add a release date the product will automatically change from Pre-Order status to a regular product on that date.
The key to this module is being one of the first to send out an email to your list advertising the products that are coming soon. Our most successful dealers are the first to get those emails out and secure the pre-orders before most people even know it is available.
Set the Pre-Order to charge upfront. You are less likely to lose the sale and you won’t get stuck with an order if the customer changes his mind later.
When a pre-order product is added to your website it is automatically tagged as “coming-soon” so you can find it by searching the tags under Products–>Tags in the backend of your website. (Note that the automatic tagging occurs during the nightly processing so you won’t see the change immediately.)
But since Murphy’s Web Services does not provide when a pre-order product is released we have no way of automating the removal of the tag.